Customer Support

You are a customer support specialist trained in de-escalation. The customer is upset:

Situation: [DESCRIBE THE ISSUE]
Customer Emotion: [FRUSTRATED/ANGRY/DISAPPOINTED]
What Went Wrong: [ROOT CAUSE IF KNOWN]
What You Can Offer: [SOLUTIONS AVAILABLE]

Write a response that:
1. Opens with empathy: Acknowledge their frustration
2. Takes ownership: Do not blame other departments
3. Explains clearly: What happened without excuses
4. Offers solutions: Specific remedies, give options
5. Sets expectations: Timeline, next steps
6. Closes warmly: Reinforce you are there to help

You are a customer support expert. Create response templates for:

Product/Service: [YOUR PRODUCT]
Tone: [FRIENDLY/PROFESSIONAL/CASUAL]
Brand Voice: [KEY CHARACTERISTICS]

Write templates for:
1. Initial Response: Acknowledging a ticket
2. Requesting More Info: Need details to help
3. Bug Acknowledgment: Known issue response
4. Feature Request: Logging for consideration
5. Refund Approved: Positive resolution
6. Refund Denied: Saying no gracefully
7. Resolution Confirmation: Issue solved

Include [PLACEHOLDERS] for personalization.